- Check-in time is at 4pm.
- Check-out time is 11am.
- A fee of $75 per hour may be charged for late check-out, at the discretion of the management.
- Reservation agents are not authorized to offer or imply the availability of early check-in or late check-out.
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Playa Azul Rocky Point Rental Rules and Check-in & Check-out Policies
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Payments & Deposits Information For Playa Azul Resort Rocky Point Rental
- A payment of $75.00 is mandatory at the time of booking to secure your reservation as per the Playa Azul Resort rental rules, and this amount will be deducted from the total balance due.
- If your reservation is made within thirty (30) days of your arrival date, the full payment is required.
- The remaining balance must be settled 30 days prior to your arrival, and your credit or debit card will be automatically charged.
- We accept VISA and MasterCard for payments
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Playa Azul Rental Rules For Cancellation Policy: (as of 09/01/2017)
Cancellation through the automated website is not possible. To initiate a cancellation, please send an email to info@playaazulrockypoint.com. In the subject line, include the name on the reservation and the reservation or confirmation number. The refund amount is contingent upon the timing of the cancellation request and the scheduled arrival date.
- After a payment has been processed, any cancellations incur a minimum fee of $75 per reservation.
- Cancellations made less than 30 days before the scheduled arrival date will not be eligible for any refunds.
- No refunds will be provided if a guest fails to arrive, opts for an early check-out, or if the reservation includes holiday dates.
- No refund is available for early check-out.
- Guests cautioned, evicted by the management, resort security, or local police due to violations of the resort's rules are not eligible for any refunds.
- The management retains the authority to issue refunds in the form of a check, payable to the individual listed on the reservation, and will mail it within 14 days from the refund date.
- If you made the reservation through an agent, it is necessary to cancel the reservation through the same agent. Reservations created via an agent may be subject to additional fees.
Crucial note: Upon canceling a reservation, you will receive a cancellation notice via email. It is essential to ensure that you receive this confirmation of cancellation. -
Travel Insurance
It's important to be aware that our cancellation policy does not offer exceptions for personal emergencies (such as family illness or death), transportation failures, adverse weather conditions, road and/or border closures, government disputes, labor strikes, border unrest, utility failures, natural disasters, acts of God, or any other circumstances beyond the control of Playa Azul Resort, Puerto Penasco, Son., Mexico. To mitigate potential cancellation fees in such situations, we strongly advise our guests to consider purchasing travel insurance.
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Rescheduling Your Playa Azul Resort Rocky Point Condos And Home Rental
- Guests are permitted to reschedule each reservation for Playa Azul Resort Rocky Point condos and home rentals once at no charge. However, any subsequent rescheduling will incur an additional fee of $20.
- Modifications to reservations are contingent upon the prevailing rates. In the event of rescheduling for Playa Azul Resort condos and home rental, you will receive a credit equivalent to the amount of your previous reservation, applicable towards the new one. Any disparity in price will require payment.
- If a reservation is rescheduled within the timeframe that would have incurred a cancellation fee, the amount of that fee will be applied to any subsequent cancellations. This implies that changing a reservation to a later date and subsequently canceling it will not allow avoidance of the initial fees.
- Refunds arising from rescheduling are subject to a 3% finance fee.
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Security/Damage Deposit
The individual whose name is listed on the reservation will be held responsible for the full amount of any damages, losses, or theft (beyond the initial deposit) caused by any member of their party.
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Future Discounts and Sales Specials
The management at Playa Azul resort rocky point, Puerto Penasco, Son., Mexico retains the right to provide condo rentals and home rentals at different rates, influenced by present and anticipated future market conditions. There is no obligation, either explicit or implicit, to adjust an existing reservation rate to align with a lower rate currently available.
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General Playa Azul Rental Rules
- The individual whose name is on the reservation must be present to receive the key unless prior written arrangements have been established. Additionally, the person whose name appears on the reservation is required to present a valid photo ID.
- Pets of any kind are strictly prohibited.
- Smoking is strictly prohibited within the units. Violators are subject to a $250 USD charge and may be evicted from the property.
- The use of fireworks is not allowed on the Playa Azul property in Rocky Point, Puerto Penasco, Son., Mexico.
- ATVs (All-Terrain Vehicles) are prohibited on Sandy Beach. While guests are allowed to bring their ATVs and trailers, the parking location for trailers is at the discretion of management, considering the resort's current occupancy.
- Access to the property is restricted to registered guests of Playa Azul Resort only.
- The playing of loud music and engaging in rowdy behavior is strictly prohibited on the property.
- Occupancy limits for rooms are strictly enforced, and management retains the right to distribute wristbands to rental guests as an indication of their paid status.
- Access to Playa Azul Resort is limited to registered guests only.
- Glass items are strictly prohibited at the pool area at all times.
- No refunds or discounts will be provided in the event of water or electrical outages that Playa Azul has no control over.
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Pools & Hot Tubs
- Pool rules are displayed and must be adhered to by all guests.
- Pools and hot tubs are not heated year-round. In the winter season, at least one pool and one hot tub will be heated, but not all pools and hot tubs will be heated during the off-season. Pool schedules are determined by the Home Owner’s Association, and management is unable to alter the routine.
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Please Note
- All Rocky Point Playa Azul Resort condos and homes are privately owned, and as a result, furniture and decor may change without prior notice. Guests are advised against transferring furniture, electronics, or items from one unit to another.
- Playa Azul Resort strives to maintain the assigned room as per the reservation. However, in situations involving maintenance, security, or other circumstances beyond their control, the resort reserves the right to relocate guests to an equally accommodating unit if necessary.
- Water and electrical outages are occasional occurrences in Puerto Penasco. These inconveniences are not exclusive to Playa Azul Resort, and therefore, management will not provide any restitution in the event of such incidents.
- Construction activity is not permitted on Saturdays or Sundays.Construction activity terminated Friday at 6 PM.
- Prices are subject to change and may be adjusted at the discretion of the management.
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Privacy
Rocky Point Playa Azul Resort in Puerto Penasco, Son., Mexico is dedicated to respecting your privacy. The resort and management assure that your name and any information associated with your stay will not be sold or distributed to any individual or entity.